Hello, my name is Joy, and I'm not a fashion model. This photo was shot by someone who loves me. You can tell, can't you? The photographer waited for me to look my best, waited for the "right" angle, because I actually do have a good side. I'm not one of those people who look their best in every photo or even most photos. In most photos, I look awkward. In this photo, I don't.
I am a model in a lot of other ways. All mothers are models, whether they want to be or not. Every manager is a model. Every spouse is a model. Every friend is a model. I'm not talking about fashion models any more, of course. I'm talking about life models. I'm reading a new book, this one called The Fractal Organization: Creating Sustainable Organizations with the Viable System Model by Patrick Hoverstadt. I've been reading a lot of books on philosophy and self-help and psychology because I've been going through a lot this year, personally. I've been going nuts trying to create a sustainable organization in my house, pouring all of my creativity and energy into doing that, and along the way forgot how to nurture myself. Believe it or not, reading business leadership and organizational theory feeds my spirit as much as a trip to Mystic Seaport, which is where that photo of me was taken. A few months ago, I looked at the mess I had made of myself trying to "fix" my family, and I fell down the rabbit hole. I fell down, and I had a hard time getting back up again. I lost my faith and my focus and myself.
I knew I was a model for my family, and I tried to be a good one. I've also been a manager for a year and half, and I've learned a lot about modeling doing that. At home, I'm a mess at modeling the way I do at work, because although I thought the process was pretty much the same and I thought I was adapting and choosing my mental models as flexibly as I did at work, I wasn't. At work, I consider all of the data objectively, and I (relatively) patiently allow the most appropriate mental modeling to work for positive change. Here's a passage from the book I'm reading, which describes how our mental models influence the world better than I can:
The idea that the mental model you use affects the way you see the world is itself quite radical for some people, obvious to others. The idea that these models do not just affect the way you see the world, but also affect the way the world sees you and thereby affect the way the world interacts with you and in very practical ways effectively change that bit of the world you live in, is more radical and is quite scary to many. The obvious conclusion that you have real choices about this is for many deeply scary and for others deeply liberating. Scary because it means that you have real responsibility for the way you choose to view and interact with the world and that this will have consequences for the way the world interacts with you. Liberating because you have the power to change the way that the bit of the world to which you are directly coupled works, simply by selecting, testing, and using different mental models.
I won't claim omniscience, but I'm an
INFJ. I'm one those people who instinctively understands systems thinking, big-picture thinking, and cascading consequences. Some call the INFJ, "the protector," and I have strong P tendencies as well in some areas of life, and some call the INFP "the idealist." Add perfectionism, and OCD, and anxiety, and codependence, and you have someone who runs after people telling them how they're messing up your perfect system, and if they would only CHANGE, the home machine would function, dammit! Can I enumerate all of the ways in which this is wrong thinking? I don't have time. You don't have time. Let's just say, "Oopse," and move on. Yes, the mental models you use are important, at work or at home. Recently, I've been trying on mental models for my entire life, like hats. Maybe I'll be a fiction writer, a poet, a college professor of some sort, a journalist (food writer, travel writer), a graphic designer, a photographer, an interior designer, a philosopher, a psychologist. Maybe I'll quit everything and be a professional lunatic. Maybe I'll quit everything and be a Buddhist anchorite nun. (Is there any such thing?) One of my many brain rainbows was about getting a master's degree in organizational psychology, and becoming a business consultant. I could write, travel, teach and/or lecture, and do what I do best, which is to analyze complex people-related puzzles and streamline processes for large organizations. I was so excited about this idea that I was literally jumping up and down and screaming with joy. I wanted to create the Grand Unified Theory of Organizational Everything, marrying integral leadership and fractal organization theories with Buddhist philosophy. I wanted to spread the good news that it's possible to have a completely integrated life, and even be happy and fulfilled at work! Then I got scared, and resumed obsessing about fiction writing. I would only be a successful person if I wrote a novel or used my creativity to make art for a living, so I slid back into depression, and resumed whacking my family with the only mental model I had for doing that. I took my problem and made it their problem. Well.
Do you control your mental models, or, do your mental models control you? If you are not aware that you have a choice of how to look at a situation or problem, if you are not conscious of the decision you have taken to use any particular model to understand that bit of the world, then you are using whatever happens to be your default model for situations of that type. The model is running you. If you are aware that you have a conscious choice, and you can weigh up what the benefits of the different models available are, then chances are that you are running the models, and not the other way around. But to be able to choose, you have to have a choice - if you only have one model of organization then, to all intents and purposes, you have no choice. That is the one you will use whenever you think about an organization.
As they say in Cyberland - *headdesk*. I struggled for a while at work to maintain my integrity in the face of great pressure to conform to other people's mental models of how work "should" be done, and what "couldn't be done." This month, I will be finishing up a project that my boss and the change management people of my division said couldn't be done. Somehow, I was able to select the appropriate mental model and implement it at work, though goodness knows I cried a lot getting used to how it felt to work that way, having the courage of my convictions every day, and every day questioning and adapting them to the environment, without feeling as if I were selling myself out. Then I went home, where I only had one mental model and I made myself and everyone else utterly miserable trying to implement it. This "should" work, I said, "Because I want it to." As someone close to me knows, that's a damn fool thing to say, but sometimes really smart people say it, because they have no other mental model to choose from. It's not that they're stupid. They aren't. They just don't know all of their choices.
For a long time, I have been able to see my choices clearly at work. I can witness my own human mess without allowing it to influence my decision-making. I let the demons yawp, yawp, yawp, and then I work the appropriate mental model. At home, I just run around, going yawp, yawp, yawp, and hammer at my one mental model like a mental patient, thinking that if I just do the same thing long enough, things will eventually go my way. Yawp, yawp, yawp.
There's a little gray box in this chapter of the book, titled: Pathological Archetypes:
1. The Fantasist. Confronted by a problem, an individual can act on intuition. Generally though, the members of a management team don't have the same intuition and even if they did, admitting to one another that they don't have a clue what is really happening is not always acceptable. Faced with a problem, they build models of reality to make sense of the world and to justify the actions they want to take. The archetype of the Fantasist happens when managers don't bother to check their mental models against reality, don't collect the necessary research, or deny the evidence that they do have available. Fantasist managers have not learnt Crow's Law: "Don't believe what you want to believe until you know what you need to know."
Oh great! I know what I need to know at work! I'm doing okay at work! (I know this, because I don't hide under my desk and cry at work. I mostly just type on the computer and play with Visio.) But how on earth am I supposed to know what I need to know at home? Aargh! Monstro, hate! Monstro smash! Honestly, I have no answers to the home question. I've never had an answer that worked for the long term, a way of flexible relating that was sustainable at home. I'm far, far too attached to certain outcomes. People grow and change, and it's hard enough to keep up with it at work, where I'm not attached to my co-workers beyond a healthy professional interest. Very few of the demons that run around in my head make mischief at work. Somehow they've learned that a woman's gotta eat, and she's gotta feed her kids. But once I get home and put on my sweatpants, the demons change their tune. They have not learned that a woman's gotta rest sometimes, and garden, and paint, and wallpaper, and write, and take pictures, and play with clay, and have more than one mental model for success: pay off debts, write fiction for a living. (Without a novel, my demons say, you are nothing. You will die, alone, in a cold room, and be eaten by Alsatians.) This is my mental model at home, and it stinks. The Beast that drives my writing life is the King Chief Grand Poobah of all Fantasists. I don't know if this nightmare demon is guarding my heart, or cutting my hamstrings, most days. More and more I'm suspecting the latter.
At work, I run the mental models. At home, the mental models have been running me.
Monstro smash.